Important Information to Ensure Your Wellbeing
Our resort is open. We encourage our guests to review all federal, state and local permitted traveler guidance before making a reservation and before travel, as this guidance is being updated frequently. Please refer here for up-to-date information. If you are an international traveler, please refer here for travel requirements.
Grand Pacific Resorts Coronavirus (COVID-19) Updates
We have had the pleasure of creating experiences worth sharing at our resorts for tens of thousands of families over the years, making vacations an affordable and routine part of life. As the situation continues to unfold, please come to this page to find updates on the status of our resorts, and any other pertinent Coronavirus (COVID-19) information including steps to ensure the well-being of our Associates, Owners, and Guests.
Owners
We have increased updates from your resort via email, on the website, and on social media. Stay connected to your resort and fellow owners via your resort’s Facebook page. This is also a great opportunity to learn more about sister resorts by flipping through the digital magazine Discover Your Family of Resorts.
Guests
Book with Confidence. Cancellations or modifications are accepted up to 7 days prior to your check-in date, by 4:00PM local hotel time, without penalty.
Contact Center
The Contact Center hours are Monday through Saturday 8:00am to 5:00pm Pacific Time (888) 477-6967. Please remain patient as call wait times may be longer than usual.
Mahalo for choosing Hanalei Bay Resort as your vacation destination. We look forward to safely welcoming you and hope you enjoy all Kaua’i has to offer.
IMPORTANT: Before you travel, we encourage you to perform a self-assessment COVID-19 health screen. If you or any persons in your travel party are experiencing any flu-like symptoms associated with COVID-19 including fever, chills, cough, shortness of breath, fatigue, muscle ache or pain, sore throat or new loss of taste or smell or if you or anyone in your travel party have been exposed or in close contact with anyone who has been diagnosed with COVID-19, please follow the recommendations of public health officials and stay home. For additional information concerning COVID-19 or a self-assessment COVID-19 health screening, please refer to Centers for Disease Control and Prevention on their website. We reserve the right to restrict resort access for any persons experiencing or exhibiting any coronavirus or flu-like symptoms.
COVID-19 WARNING: Our resort is a lodging facility. Please consider that there is an inherent risk of exposure to COVID-19 or other infectious diseases in any place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and in some cases, death. According to the Centers for Disease Control and Prevention, EVERYONE IS AT RISK of contracting COVID-19. Older adults and those with underlying medical conditions are especially vulnerable. Although we have implemented recommended practices to promote the health and safety for all of our timeshare owners, guests and employees, we cannot ensure 100% or be held liable that our premises are free from contagions, whether caused by us or any of our guests or employees. By voluntarily entering and being present at our resort facilities, you (and each person in your travel party) acknowledge and agree to accept complete and sole responsibility of the inherent risks associated with potential or actual exposure to infectious disease contagions.
