Memorable Moments

Hanalei Bay Resort is a magical spot on Kauai’s North Shore where the island scenery is complemented by spacious accommodations and attentive service from our award-winning staff. It’s no wonder so many families return to our resort year after year! Here are a few reviews from our guests.

Google
3.0/5
Feb 9, 2025
Google Grand Pacific Resorts
This place is so beautiful, but they do themselves such a disservice with all the fees. $25/day resort fee. $20/day parking fee (with not enough spots to handle all cars. I often circled like I was back in nyc looking for a spot). $50 check in fee (really? Are you serious?). The view you have from the grounds and some rooms (including ours) truly are second to none. Our particular room was dated with what seemed to be a 30+ year old bed. I would still recommend this place to anyone simply because the views and grounds are just that good. To the genius that thought all these fees were a good idea - just bake it into the honest, upfront cost of the stay, and your guests will leave with a better overall impression of your property.
Google
5.0/5
Feb 6, 2025
Google Grand Pacific Resorts
The service was amazing from Devendra! Super helpful with all my belongings, got a cart to meet me at the car to unload all my belongings. He was even open to go on a hike with me to the HanakapT'ai Falls on his day off because I was going alone. What a guy!
Google
4.0/5
Feb 5, 2025
Google Grand Pacific Resorts
We enjoyed our stay here. The grounds are very well maintained and beautiful. The room we stayed in was clean and had an amazing view. We liked having the restaurants nearby. The beach is nice and you can get a ride on the golf cart there. The one negative was the pool. While it is very beautiful, it was freezing cold and there's no drink service or bar. They have a swim up bar physically there but it is not open.
Grand Pacific Resorts replied on Feb 7, 2025:
Hi Karen, thank you so much for the positive review! We appreciate your feedback and are always looking for ways to improve. Have a great day!
Google
5.0/5
Feb 3, 2025
Google Grand Pacific Resorts
Nous avons été agréablement surpris! Les photos de l’annonce sur booking montrait peu le logement. C’était vraiment plus grand que ce que l’on croyait! Très propre. Les jardins et la piscine sont superbes. Et la vue incroyable sur mes montagne! Petite plage accessible par un sentier plus abrupte, mais le transport en kart est proposé.
Google
1.0/5
Jan 30, 2025
Google Grand Pacific Resorts
Beautiful grounds and location! Units need to be updated. We were in 1301. The beds are old and very uncomfortable. The furniture is the same. I think the biggest reason I wouldn't recommend is your fees. $556.31 for the week. I stayed in a nicer place, in a better location the week before and the fees were $146.40. Have been trading weeks through GPX and RCI for 25 years. Was very disappointed with the ridiculous fees. $50 check in fee? Really?
Grand Pacific Resorts replied on Jan 29, 2025:
Hi Randy, we are sorry to hear about your recent experience. If you could please contact us at (877) 344-0688 we would love to discuss this further and work towards a resolution. Thank you!
Google
3.0/5
Jan 29, 2025
Google Grand Pacific Resorts
Decent condo, beautiful grounds and walking distance to a beautiful beach. But lots of addon charges even though we prepaid fully ahead of time. 300$ resort fee, 50$ “Checkin Fee” (What is that???), 20$ daily parking fee. So all these spurious charges add up. Gouged! Be aware.
Grand Pacific Resorts replied on Jan 22, 2025:
Hi Dan, we are sorry to hear about your recent experience. If you could please contact us at (877) 344-0688 we would love to discuss this further and work towards a resolution. Thank you!
Google
5.0/5
Jan 28, 2025
Google Grand Pacific Resorts
This January was our second visit and it is going to be on our calendar for all years to come. It’s a beautiful place but we will be returning for the fantastic tennis program. Mary Hannz, program director, is by far the best tennis coach/instructor I’ve encountered in my 30 years playing the game! Thank you Mary!
Google
5.0/5
Jan 27, 2025
Google Grand Pacific Resorts
One of the most beautiful resort on the island with amazing views and staff. Percy relaxing vacation.
Grand Pacific Resorts replied on Jan 29, 2025:
Hi Thomas, thank you so much for the positive review and kind comments regarding our staff! We love seeing your beautiful pictures. Have a great day!
Google
5.0/5
Jan 19, 2025
Google Grand Pacific Resorts
One of the most beautiful and amazing places to spend a vacation. Both restaurants onsite were very good and the drinks at the bar were fantastic
Grand Pacific Resorts replied on Jan 22, 2025:
Hi Billy, thank you so much for the positive reviews and beautiful pictures! We hope you have a great day!
Google
4.0/5
Jan 18, 2025
Google Grand Pacific Resorts
This place is a beautiful tropical paradise. Couldn't ask for better views and the rooms were gorgeous and very well supplied/stocked. The spa and pool were top notch. Its a wonderful place to meander around day or night. A short trail to the beach was nice. Live music was a plus. The business office/guest lounge was cool. It was nice having a bar and coffee shop on location. Shuttle rides to the beach for those who need it. We enjoyed all the birds and wildlife as well. The cons: everything closes at 9. No daily housekeeping. No pool service. Difficult to find parking during the evening. Check in fees are bullshit and effect housekeeping gratuity. Parking fee is also a bit much.
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