Memorable Moments

Hanalei Bay Resort is a magical spot on Kauai’s North Shore where the island scenery is complemented by spacious accommodations and attentive service from our award-winning staff. It’s no wonder so many families return to our resort year after year! Here are a few reviews from our guests.

Google
1.0/5
Jun 23, 2025
Google Grand Pacific Resorts
Thanksgiving Day, George Costa turned away one of our guests from joining us for dinner. She was not staying overnight and was simply there to join us for dinner around 4 PM. Our guest left the resort in tears without being able to come see us. So, George came to our room to give us the flowers the person had brought for us. I spoke to him briefly and he told me that we had too many people in our room (we had 6 people staying in the room and 3 guests for dinner. This person would have been a fourth guest not staying over). We purchased our 2 bdrm in 2001 and have endured all of the challenges to owning at HBR over the years. But this complete lack of aloha shown by George Acosta during our Thanksgiving dinner was the last straw. You can rent a local person, but that doesn't mean that person understands what it is to be local. We live on the Big Island and have extensive family on all the islands. Our Kauai family was shocked by this behavior by George Acosta. We will be selling our timeshare as this is no longer a "home away from home." We don't act this way to people at our home on the Big Island. If this is where HBR is going... good luck to you all.
Grand Pacific Resorts replied on Nov 29, 2023:
Hello, we’re disappointed to hear of the negative experience you had at our location. We strive for 100% satisfaction and we regret to find out that this was not the case. If you are willing to give us another chance, please contact us at (877) 344-0688 so we can understand your situation better in order to try and turn your experience around. Thank you, and we look forward to hearing from you.
Google
5.0/5
Jun 23, 2025
Google Grand Pacific Resorts
My absolute favorite place on the entire island. My family has been owners at the resort for over 20 years and we are so blessed with beautiful views from every room, impeccably kept grounds, a wonderful pool and many activities including tennis, lawn games and current favorite pickleball. This is a perfect family friendly resort that can also be enjoyed by couples.
Google
5.0/5
Jun 22, 2025
Google Grand Pacific Resorts
It was very professional from the reservation to checking in. It was warm Aloha welcome. The food is delicious at both restaurants.
Grand Pacific Resorts replied on Aug 1, 2024:
Hi George, thank you so much for the positive review and kind comments regarding our staff. We hope you have a great day!
Google
5.0/5
Jun 19, 2025
Google Grand Pacific Resorts
We just had an incredible trip to Hanalei Bay Resort. Great place for a family that would like a little room to spread out but all the luxuries of a great hotel. I would highly recommend HBR to anyone. We stayed in a two bedroom and it was perfect for our family. Great views, landscape and amenities.
Google
5.0/5
Jun 18, 2025
Google Grand Pacific Resorts
My family has been vacationing at Hanalei Bay Resort since 2001. The staff and location are the main reasons we continue going back.
Google
5.0/5
Jun 16, 2025
Google Grand Pacific Resorts
Paradise. Treated great by everyone
Grand Pacific Resorts replied on Jun 12, 2025:
Hi Judy, thank you so much for the positive review and kind comments regarding our staff! We hope to see you again soon, have a great day!
Google
5.0/5
Jun 15, 2025
Google Grand Pacific Resorts
We love this resort! It’s beautiful and everyone is so kind
Grand Pacific Resorts replied on Jun 18, 2025:
Hi Julia, thank you so much for the positive review and kind comments regarding our staff! We hope you have a great day!
Google
5.0/5
Jun 15, 2025
Google Grand Pacific Resorts
Amazing. Amazing. Amazing.
Grand Pacific Resorts replied on Jun 18, 2025:
Hi Jeff, thank you so much for the positive review and beautiful pictures! We hope you have a great day!
Google
4.0/5
Jun 10, 2025
Google Grand Pacific Resorts
Ideal location. Views upon views…food options limited onsite until 3pm daily. Small snack/coffee shop is open. Poolside has not bar service and limited shade options. 1yr owners and excited to return annually
Grand Pacific Resorts replied on Jun 12, 2025:
Hi Andrew, thank you so much for the positive review! We appreciate your feedback and are always looking for ways to improve. We hope you have a great day!
Google
4.0/5
Jun 1, 2025
Google Grand Pacific Resorts
Hanalei Bay Resort is absolutely beautiful — I would definitely stay here again. The lush scenery, spacious rooms, and overall vibe of the resort made for a memorable stay. There are a couple of areas that could use improvement. The golf cart shuttle service is essential for getting around the property, but the wait times can be long — we waited over 20 minutes once, which was frustrating. Improving response times would go a long way toward enhancing the guest experience. We also had an issue with the internet in our first room, but the staff addressed it by moving us halfway through our stay. That switch highlighted some inconsistencies — the second room had cleaner vents, a working dishwasher, and better-stocked kitchen items (glasses, pots, pans, etc.). It made us wonder why the first room wasn’t up to the same standard. Despite those hiccups, the staff was responsive and the resort grounds are truly stunning. Once in the second room, our family felt much more comfortable and happy. With a bit more consistency and attention to service details, this place could easily be a 5-star experience.
Grand Pacific Resorts replied on Jun 3, 2025:
Hi Eva, thank you so much for your positive review. We are happy to hear that you enjoyed our beautiful grounds, spacious rooms, and overall vibe. We apologize for any inconvenience with the golf cart shuttle service and internet issue, but we are glad our staff was able to address them. Rest assured, we will be reviewing our procedures to improve response times and ensure consistency in our rooms. We hope to have the opportunity to welcome you back soon!
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