Thanksgiving Day, George Costa turned away one of our guests from joining us for dinner. She was not staying overnight and was simply there to join us for dinner around 4 PM. Our guest left the resort in tears without being able to come see us. So, George came to our room to give us the flowers the person had brought for us. I spoke to him briefly and he told me that we had too many people in our room (we had 6 people staying in the room and 3 guests for dinner. This person would have been a fourth guest not staying over). We purchased our 2 bdrm in 2001 and have endured all of the challenges to owning at HBR over the years. But this complete lack of aloha shown by George Acosta during our Thanksgiving dinner was the last straw. You can rent a local person, but that doesn't mean that person understands what it is to be local. We live on the Big Island and have extensive family on all the islands. Our Kauai family was shocked by this behavior by George Acosta. We will be selling our timeshare as this is no longer a "home away from home." We don't act this way to people at our home on the Big Island. If this is where HBR is going... good luck to you all.

My absolute favorite place on the entire island. My family has been owners at the resort for over 20 years and we are so blessed with beautiful views from every room, impeccably kept grounds, a wonderful pool and many activities including tennis, lawn games and current favorite pickleball. This is a perfect family friendly resort that can also be enjoyed by couples.

It was very professional from the reservation to checking in. It was warm Aloha welcome. The food is delicious at both restaurants.

We just had an incredible trip to Hanalei Bay Resort. Great place for a family that would like a little room to spread out but all the luxuries of a great hotel. I would highly recommend HBR to anyone. We stayed in a two bedroom and it was perfect for our family. Great views, landscape and amenities.

My family has been vacationing at Hanalei Bay Resort since 2001. The staff and location are the main reasons we continue going back.

Paradise. Treated great by everyone

We love this resort! It’s beautiful and everyone is so kind

Amazing. Amazing. Amazing.

Ideal location. Views upon views…food options limited onsite until 3pm daily. Small snack/coffee shop is open. Poolside has not bar service and limited shade options. 1yr owners and excited to return annually

Hanalei Bay Resort is absolutely beautiful — I would definitely stay here again. The lush scenery, spacious rooms, and overall vibe of the resort made for a memorable stay. There are a couple of areas that could use improvement. The golf cart shuttle service is essential for getting around the property, but the wait times can be long — we waited over 20 minutes once, which was frustrating. Improving response times would go a long way toward enhancing the guest experience. We also had an issue with the internet in our first room, but the staff addressed it by moving us halfway through our stay. That switch highlighted some inconsistencies — the second room had cleaner vents, a working dishwasher, and better-stocked kitchen items (glasses, pots, pans, etc.). It made us wonder why the first room wasn’t up to the same standard. Despite those hiccups, the staff was responsive and the resort grounds are truly stunning. Once in the second room, our family felt much more comfortable and happy. With a bit more consistency and attention to service details, this place could easily be a 5-star experience.