Memorable Moments
Hanalei Bay Resort is a magical spot on Kauai’s North Shore where the island scenery is complemented by spacious accommodations and attentive service from our award-winning staff. It’s no wonder so many families return to our resort year after year! Here are a few reviews from our guests.
Jul 2, 2026
Have had a TERRIBLE experience getting ahold of anyone regarding a refund for the night we didn’t stay there due to flight issues. I call everyday as the front desk said it could be refunded no problem and no one will answer or get me in touch with who can issue refunds I’ve been given a lot of false info on how to get this handled. I call everyday. Very upset with the communication.
Jul 2, 2026
Have had a TERRIBLE experience getting ahold of anyone regarding a refund for the night we didn’t stay there due to flight issues. I call everyday as the front desk said it could be refunded no problem and no one will answer or get me in touch with who can issue refunds I’ve been given a lot of false info on how to get this handled. I call everyday. Very upset with the communication.
Jul 2, 2026
Really enjoyed our stay. The grounds are beautiful. Staff are the best. Especially the guy cart guys! The 2 restaurants are fabulous. Just wish the bar was opened starting at lunch
Only thing I would suggest for the rooms is our tub shower in room 1533 needs a bath mat. It is a law suit in the making Very very slipper. I put a bath towel down on tub floor to keep from falling
Only thing I would suggest for the rooms is our tub shower in room 1533 needs a bath mat. It is a law suit in the making Very very slipper. I put a bath towel down on tub floor to keep from falling
Jul 1, 2026
It’s been addressed already by George
The service from the whole team
The service from the whole team
Jul 1, 2026
Shower curtain rod needs replacement. Dishwasher did not clean everything.
The grounds are immaculate.
The grounds are immaculate.
Jul 1, 2026
Beautiful grounds and property. Rooms are spacious and fabulous.
Jun 30, 2026
I have sent this message to the staff at Hanalei Bay with no response.
I am writing to express my disappointment regarding the condition of our room during our recent stay at Hanalei Bay Resort. Rooms 1527/1528 June 12 - June 15.
Unfortunately, the room did not meet the standards we reasonably expected based on the high rate we paid. I did reach out to staff during the stay to try to get the issues resolved, but with no resolution occuring. During our stay, we experienced several issues, including:
The ceiling fan in the bedroom was broken. It worked very differently than the one in the living room, which worked great. No matter which setting I had it on - 1, 2, 3, and 4 - the speed of the fan stayed at the lowest speed, which was not enough to keep the room cool at night, given how hot it was during the time of my stay. The room was very hot all night and I hardly slept for the 3 nights I was there, which significantly impacted my enjoyment of what was supposed to be my dream vacation with my daughter. Yes there was an air conditioner, but the air conditioner stayed at the highest setting and was extremely freezing, so we could not keep it on at night. I notified housekeeping my first morning there (June 13) and they came to check on it, could not get it to work either, so they put in a request to get it fixed. I didn't hear anything, so I checked with the front desk, who put in another work order. When I was out and about, they came to check on it, and when I checked back with the front desk upon my return, I was told they said I had it on the wrong number to get the high speed. But that is incorrect, because no matter which setting I had it on - 1, 2, 3, or 4 - they all worked the same. I asked them to check on it again. When I checked out of the resort on June 15 it was still not fixed. I have a video showing that no matter which setting I put it on, the speed of the fan in the bedroom never changed, and I tried to attach it to this email, but it is too large. I'm happy to text it to you if needed.
The icemaker was broken. Being that it was so hot during our stay, ice was very needed. I reported the issue to the front desk the first morning and maintenance later checked on it while I was out and about. When I returned, the front desk said they had fixed it and that I should have ice by that evening. The icemaker did not make ice by that evening as stated and never made ice my whole stay. I have attached a picture of the icemaker showing it is completely empty. This issue significantly impacted the enjoyment of my stay, because it was very hot.
These problems significantly impacted our comfort and enjoyment of what was intended to be a relaxing vacation. I am a low wage earner, but I saved up for this vacation for years. When paying $1,321 for 3 nights ($440 per night) for a high-end resort so a dream mother/daughter vacation can be achieved, and these issues occur, it leaves great disappointment.
As stated above, I brought these concerns to the attention of resort staff during our stay several times, but the issues were not resolved. Due to this, when I checked out on June 15, I met with Leila. I shared everything I mentioned above, and she said she would need to research the notes from staff and visit the room, took my phone number, and said she would get back to me. She never called back. When I returned home, I called the resort and left a message with her, but again never received a response. This is unprofessional and not what I would expect from a high-end resort. I am very disappointed with these issues and then being ignored about them. I finally reported the issue to Booking.com yesterday.
Given the extent of the inconveniences we experienced, and how significantly it took away enjoyment of what was to be our dream vacation, I respectfully request appropriate compensation. I believe a refund of one of the three nights ($400) would be a fair resolution. A resort credit will not work because I won't be able to afford to fly to Kauai again - this was a once-in-a-lifetime treat for me.
Thank you for your time and attention. I look forward to your response within the next 5 business days. I'm an active member of a very large Facebook group of people that share ideas and trip-planning advice for vacations to Kauai, and will feel responsible to report my extreme dissatisfaction with Hanalei Bay Resort if resolution is not provided by then. My last post on that group received 1,300 likes and responses, so this would negatively affect the resort's reputation and bookings. I do not want to do that - I wish for a fair resolution.
Sincerely,
Julie Apple
660 Elizabeth Ct. Templeton, CA 93465
June 12-15
Rooms 1527/1528
Booking.com Confirmation number:5556927239
805-674-4330
juapple288@gmail.com
I am writing to express my disappointment regarding the condition of our room during our recent stay at Hanalei Bay Resort. Rooms 1527/1528 June 12 - June 15.
Unfortunately, the room did not meet the standards we reasonably expected based on the high rate we paid. I did reach out to staff during the stay to try to get the issues resolved, but with no resolution occuring. During our stay, we experienced several issues, including:
The ceiling fan in the bedroom was broken. It worked very differently than the one in the living room, which worked great. No matter which setting I had it on - 1, 2, 3, and 4 - the speed of the fan stayed at the lowest speed, which was not enough to keep the room cool at night, given how hot it was during the time of my stay. The room was very hot all night and I hardly slept for the 3 nights I was there, which significantly impacted my enjoyment of what was supposed to be my dream vacation with my daughter. Yes there was an air conditioner, but the air conditioner stayed at the highest setting and was extremely freezing, so we could not keep it on at night. I notified housekeeping my first morning there (June 13) and they came to check on it, could not get it to work either, so they put in a request to get it fixed. I didn't hear anything, so I checked with the front desk, who put in another work order. When I was out and about, they came to check on it, and when I checked back with the front desk upon my return, I was told they said I had it on the wrong number to get the high speed. But that is incorrect, because no matter which setting I had it on - 1, 2, 3, or 4 - they all worked the same. I asked them to check on it again. When I checked out of the resort on June 15 it was still not fixed. I have a video showing that no matter which setting I put it on, the speed of the fan in the bedroom never changed, and I tried to attach it to this email, but it is too large. I'm happy to text it to you if needed.
The icemaker was broken. Being that it was so hot during our stay, ice was very needed. I reported the issue to the front desk the first morning and maintenance later checked on it while I was out and about. When I returned, the front desk said they had fixed it and that I should have ice by that evening. The icemaker did not make ice by that evening as stated and never made ice my whole stay. I have attached a picture of the icemaker showing it is completely empty. This issue significantly impacted the enjoyment of my stay, because it was very hot.
These problems significantly impacted our comfort and enjoyment of what was intended to be a relaxing vacation. I am a low wage earner, but I saved up for this vacation for years. When paying $1,321 for 3 nights ($440 per night) for a high-end resort so a dream mother/daughter vacation can be achieved, and these issues occur, it leaves great disappointment.
As stated above, I brought these concerns to the attention of resort staff during our stay several times, but the issues were not resolved. Due to this, when I checked out on June 15, I met with Leila. I shared everything I mentioned above, and she said she would need to research the notes from staff and visit the room, took my phone number, and said she would get back to me. She never called back. When I returned home, I called the resort and left a message with her, but again never received a response. This is unprofessional and not what I would expect from a high-end resort. I am very disappointed with these issues and then being ignored about them. I finally reported the issue to Booking.com yesterday.
Given the extent of the inconveniences we experienced, and how significantly it took away enjoyment of what was to be our dream vacation, I respectfully request appropriate compensation. I believe a refund of one of the three nights ($400) would be a fair resolution. A resort credit will not work because I won't be able to afford to fly to Kauai again - this was a once-in-a-lifetime treat for me.
Thank you for your time and attention. I look forward to your response within the next 5 business days. I'm an active member of a very large Facebook group of people that share ideas and trip-planning advice for vacations to Kauai, and will feel responsible to report my extreme dissatisfaction with Hanalei Bay Resort if resolution is not provided by then. My last post on that group received 1,300 likes and responses, so this would negatively affect the resort's reputation and bookings. I do not want to do that - I wish for a fair resolution.
Sincerely,
Julie Apple
660 Elizabeth Ct. Templeton, CA 93465
June 12-15
Rooms 1527/1528
Booking.com Confirmation number:5556927239
805-674-4330
juapple288@gmail.com
Working fan in bedroom
Working icemaker
Pretty resort.
I am writing to express my disappointment regarding the condition of our room during our recent stay at Hanalei Bay Resort. Rooms 1527/1528 June 12 - June 15.
Unfortunately, the room did not meet the standards we reasonably expected based on the high rate we paid. I did reach out to staff during the stay to try to get the issues resolved, but with no resolution occuring. During our stay, we experienced several issues, including:
The ceiling fan in the bedroom was broken. It worked very differently than the one in the living room, which worked great. No matter which setting I had it on - 1, 2, 3, and 4 - the speed of the fan stayed at the lowest speed, which was not enough to keep the room cool at night, given how hot it was during the time of my stay. The room was very hot all night and I hardly slept for the 3 nights I was there, which significantly impacted my enjoyment of what was supposed to be my dream vacation with my daughter. Yes there was an air conditioner, but the air conditioner stayed at the highest setting and was extremely freezing, so we could not keep it on at night. I notified housekeeping my first morning there (June 13) and they came to check on it, could not get it to work either, so they put in a request to get it fixed. I didn't hear anything, so I checked with the front desk, who put in another work order. When I was out and about, they came to check on it, and when I checked back with the front desk upon my return, I was told they said I had it on the wrong number to get the high speed. But that is incorrect, because no matter which setting I had it on - 1, 2, 3, or 4 - they all worked the same. I asked them to check on it again. When I checked out of the resort on June 15 it was still not fixed. I have a video showing that no matter which setting I put it on, the speed of the fan in the bedroom never changed, and I tried to attach it to this email, but it is too large. I'm happy to text it to you if needed.
The icemaker was broken. Being that it was so hot during our stay, ice was very needed. I reported the issue to the front desk the first morning and maintenance later checked on it while I was out and about. When I returned, the front desk said they had fixed it and that I should have ice by that evening. The icemaker did not make ice by that evening as stated and never made ice my whole stay. I have attached a picture of the icemaker showing it is completely empty. This issue significantly impacted the enjoyment of my stay, because it was very hot.
These problems significantly impacted our comfort and enjoyment of what was intended to be a relaxing vacation. I am a low wage earner, but I saved up for this vacation for years. When paying $1,321 for 3 nights ($440 per night) for a high-end resort so a dream mother/daughter vacation can be achieved, and these issues occur, it leaves great disappointment.
As stated above, I brought these concerns to the attention of resort staff during our stay several times, but the issues were not resolved. Due to this, when I checked out on June 15, I met with Leila. I shared everything I mentioned above, and she said she would need to research the notes from staff and visit the room, took my phone number, and said she would get back to me. She never called back. When I returned home, I called the resort and left a message with her, but again never received a response. This is unprofessional and not what I would expect from a high-end resort. I am very disappointed with these issues and then being ignored about them. I finally reported the issue to Booking.com yesterday.
Given the extent of the inconveniences we experienced, and how significantly it took away enjoyment of what was to be our dream vacation, I respectfully request appropriate compensation. I believe a refund of one of the three nights ($400) would be a fair resolution. A resort credit will not work because I won't be able to afford to fly to Kauai again - this was a once-in-a-lifetime treat for me.
Thank you for your time and attention. I look forward to your response within the next 5 business days. I'm an active member of a very large Facebook group of people that share ideas and trip-planning advice for vacations to Kauai, and will feel responsible to report my extreme dissatisfaction with Hanalei Bay Resort if resolution is not provided by then. My last post on that group received 1,300 likes and responses, so this would negatively affect the resort's reputation and bookings. I do not want to do that - I wish for a fair resolution.
Sincerely,
Julie Apple
660 Elizabeth Ct. Templeton, CA 93465
June 12-15
Rooms 1527/1528
Booking.com Confirmation number:5556927239
805-674-4330
juapple288@gmail.com
I am writing to express my disappointment regarding the condition of our room during our recent stay at Hanalei Bay Resort. Rooms 1527/1528 June 12 - June 15.
Unfortunately, the room did not meet the standards we reasonably expected based on the high rate we paid. I did reach out to staff during the stay to try to get the issues resolved, but with no resolution occuring. During our stay, we experienced several issues, including:
The ceiling fan in the bedroom was broken. It worked very differently than the one in the living room, which worked great. No matter which setting I had it on - 1, 2, 3, and 4 - the speed of the fan stayed at the lowest speed, which was not enough to keep the room cool at night, given how hot it was during the time of my stay. The room was very hot all night and I hardly slept for the 3 nights I was there, which significantly impacted my enjoyment of what was supposed to be my dream vacation with my daughter. Yes there was an air conditioner, but the air conditioner stayed at the highest setting and was extremely freezing, so we could not keep it on at night. I notified housekeeping my first morning there (June 13) and they came to check on it, could not get it to work either, so they put in a request to get it fixed. I didn't hear anything, so I checked with the front desk, who put in another work order. When I was out and about, they came to check on it, and when I checked back with the front desk upon my return, I was told they said I had it on the wrong number to get the high speed. But that is incorrect, because no matter which setting I had it on - 1, 2, 3, or 4 - they all worked the same. I asked them to check on it again. When I checked out of the resort on June 15 it was still not fixed. I have a video showing that no matter which setting I put it on, the speed of the fan in the bedroom never changed, and I tried to attach it to this email, but it is too large. I'm happy to text it to you if needed.
The icemaker was broken. Being that it was so hot during our stay, ice was very needed. I reported the issue to the front desk the first morning and maintenance later checked on it while I was out and about. When I returned, the front desk said they had fixed it and that I should have ice by that evening. The icemaker did not make ice by that evening as stated and never made ice my whole stay. I have attached a picture of the icemaker showing it is completely empty. This issue significantly impacted the enjoyment of my stay, because it was very hot.
These problems significantly impacted our comfort and enjoyment of what was intended to be a relaxing vacation. I am a low wage earner, but I saved up for this vacation for years. When paying $1,321 for 3 nights ($440 per night) for a high-end resort so a dream mother/daughter vacation can be achieved, and these issues occur, it leaves great disappointment.
As stated above, I brought these concerns to the attention of resort staff during our stay several times, but the issues were not resolved. Due to this, when I checked out on June 15, I met with Leila. I shared everything I mentioned above, and she said she would need to research the notes from staff and visit the room, took my phone number, and said she would get back to me. She never called back. When I returned home, I called the resort and left a message with her, but again never received a response. This is unprofessional and not what I would expect from a high-end resort. I am very disappointed with these issues and then being ignored about them. I finally reported the issue to Booking.com yesterday.
Given the extent of the inconveniences we experienced, and how significantly it took away enjoyment of what was to be our dream vacation, I respectfully request appropriate compensation. I believe a refund of one of the three nights ($400) would be a fair resolution. A resort credit will not work because I won't be able to afford to fly to Kauai again - this was a once-in-a-lifetime treat for me.
Thank you for your time and attention. I look forward to your response within the next 5 business days. I'm an active member of a very large Facebook group of people that share ideas and trip-planning advice for vacations to Kauai, and will feel responsible to report my extreme dissatisfaction with Hanalei Bay Resort if resolution is not provided by then. My last post on that group received 1,300 likes and responses, so this would negatively affect the resort's reputation and bookings. I do not want to do that - I wish for a fair resolution.
Sincerely,
Julie Apple
660 Elizabeth Ct. Templeton, CA 93465
June 12-15
Rooms 1527/1528
Booking.com Confirmation number:5556927239
805-674-4330
juapple288@gmail.com
Working fan in bedroom
Working icemaker
Pretty resort.
Jun 30, 2026
The resort has always been beautiful and well maintained. I do wish, and I know it has been discussed, but I hope we have an opportunity to purchase back the restaurant and the bar. I loved it when the pool side bar was operational, the poolside chair massages, and the pool hut was open. Lillian has done a great job adding the extras, like the ice cream floats and the Thursday cookout. Hanalei Bay Resort is one of my all-time favorite places to visit.
Jun 30, 2026
Front desk and housekeeping response to providing supplies like paper towels, coffee filters, etc.
