We have been coming to Hanalei Bay Resort for 25 years. There is no where with a better view of the sea. I am looking out my bedroom window now and the view is magnificent. There is great snorkeling a short walk to the beach. Located in Princeville on the north shore of Kauai, it is a quiet place for a vacation with many activities a drive away. Staff is very accommodating. Service calls are handled expeditiously.

Lillian was very helpful when I had a problem that I caused with my reservation.

We have been enjoying Our home in Hawaii for many years now. Some experiences were not what we expected.
Check in time is 4pm. We were not notified until 6:59 pm. Luckily we checked with the office at 5. It was ready then.
Very surprised that the coffee appliance was not upgraded to Keurig makers. Everywhere else is
On a good note. Thank you for the wonderful assistance the night of my accident. Everyone was so helpful

While grounds and views were beautiful, unit was not well maintained. Mold and soap scum in shower, lanai floors filthy on arrrival, furniture in living room was totally mismatched (black and white sofa with red pillows and light wicker frame, chair and ottoman with green, pink beige upholstery and dark rattan frame), little and poor artwork, stovetop dials illegible and burners overheated, missing hair drier, and first one provided did not work. Management brushed off expression of concerns.
More responsive management and better maintenance.See first comments. Also note that while internet was good, there was no useful explanation of how to make TV work
Views and landscaping

Our lodging has been comfortable and clean, and the birds and views are breathtaking. We are loving the pool and the beach.

Our lodging has been comfortable and clean. The property is beautiful! We are enjoying the pool and the beach and the birds very much.

Absolutely stunning views! The rooms were nice and well maintained. The staff was so kind and welcoming, we loved our stay here!

Infractions on pool and hot tub rules are rampant during spring break weeks. A pool attendant during those times would make a big difference.
The serenity of the resort after spring break weeks.

More attention to the overall cleanliness of the lanai could be improved. It doesn’t seem to part of the routine cleaning.
Renewing friendships of owners we have met over the years and developing new friendships.

Timeshare units have gotten tired and shabby- a complete professional update is overdue.
The natural beauty of the resort.