Memorable Moments

Hanalei Bay Resort is a magical spot on Kauai’s North Shore where the island scenery is complemented by spacious accommodations and attentive service from our award-winning staff. It’s no wonder so many families return to our resort year after year! Here are a few reviews from our guests.

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Google
3.0/5
Aug 25, 2026
Google Grand Pacific Resorts
This resort is in a beautiful location, about a ten minute steep walk up from a decent beach. Our room was incredibly spacious with a seperate bedroom. My main issue with this resort is with the condition of the room. Really beat up and in need of renewal. I asked for another room but they said all the rooms are the same condition. Very disappointing considering the price we paid.
Survey
0.0/5
Aug 25, 2026
Survey Grand Pacific Resorts
Beautiful view and quiet.
Google
1.0/5
Aug 24, 2026
Google Grand Pacific Resorts
This place is not really a resort in any real sense. Just a good ploy to charge a resort fee and various other bs. Food isn’t available during the day, because people don’t need food before 3:00 pm in these parts. But you can causally drop some racist convo at the bar about football players having cornrows these days if you are a male bar tender, that’s apparently appropriate. Good times!
Grand Pacific Resorts replied on Aug 25, 2026:
Hello, we’re disappointed to hear about your negative experience. If you are willing, please contact us at (877) 344-0688 so we can understand your situation better in order to try and reach a resolution. Thank you, and we look forward to hearing from you.
Survey
0.0/5
Aug 24, 2026
Survey Grand Pacific Resorts
This place is not really a resort in any real sense. Just a good ploy to charge a resort fee and various other bs. Food isn’t available during the day, because people don’t need food before 3:00 pm in these parts. But you can causally drop some racist convo at the bar about football players having cornrows these days if you are a male bar tender, that’s apparently appropriate. Good times!
Google
5.0/5
Aug 24, 2026
Google Grand Pacific Resorts
Most beautiful views in Hawaii. Views of Hanalei Bay at Sunset. Views of the mountain meeting the ocean. Views of waterfalls. Views of tropical trees. Fascinating walk by a stream to the ocean. Beach with False Kamani trees extending their branches over the sea. The most lovely pool we have ever seen, including the Vidanta pools. Friendly guests. Lots of Hawaiian geese. Great tropical landscaping. Princeville has many wonderful walking paths. Golf is close.
Grand Pacific Resorts replied on Sep 12, 2024:
Aloha Mr. Dixon,
We're glad you enjoyed your vacation at the Hanalei Bay Resort.
Thank you for taking the time to share with everyone of your positive experience.
Mahalo Nui Loa,
George K. Costa - General Manager
Survey
0.0/5
Aug 24, 2026
Survey Grand Pacific Resorts
Wonderful staff, quality food, beautiful gardens
Google
2.0/5
Aug 22, 2026
Google Grand Pacific Resorts
If you like coffee and breakfast, don’t stay here. They don’t have a restaurant in the morning. Just a tiny, short staffed coffee shop that takes 30 min to get a coffee and bagel. When you do finally get your order, there is nowhere to go sit down in quiet and enjoy the morning view, or work on your laptop. No chairs in the lobby, no chairs outside other than the pool which is closed until 10am. Guests are roaming around with their coffee and food (after standing in line for 30 min for it) looking for somewhere to sit other than a crowded couch in the lobby. If you’re a morning person, don’t stay here. If you like to order a cold drink from the bar and sit by the pool, don’t stay here. They don’t allow drinks from the bar to be taken to the pool at all. Who ever is running this place is completely oblivious to their customer experience.
Grand Pacific Resorts replied on Aug 25, 2026:
Hi David, thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay. We will use your comments to improve our services and amenities for a better guest experience. We hope to have the opportunity to welcome you back in the future.
Google
4.0/5
Aug 17, 2026
Google Grand Pacific Resorts
Although the place is great, I was very disappointed that I had requested ground floor accommodations due to my wife's mobility issues when I reserved and there were not available when we arrived. The front desk person had to check that I had that on my reservation. She had put us on a room down three sets of stairs, but was able to move us to one with 2 sets of stairs, which was a challenge. The cart drivers were all great and Danny in particular was very helpful, on the day we arrived and by luck, on the day we left at 6:30am. Kudos to him, terrific guy
Grand Pacific Resorts replied on Aug 25, 2026:
Hi Lee, thank you for your honest feedback. We apologize for the inconvenience with the room accommodations, but we are glad to hear that our team was able to assist and that Danny went above and beyond for you. We will make sure to pass along your kind words to him. We hope to welcome you back for a truly seamless and enjoyable experience.
Google
4.0/5
Aug 16, 2026
Google Grand Pacific Resorts
Staff have been kind considering the weather circumstances. Beautiful property but for the last 2.5 days we have dealt with the harsh weather conditions. We had our tour of Haena park cancelled, hotel accommodations limited and had a 9 year old upset there is no sun. The facilities and employees have been nice, it’s unfortunate for the amount of money we spent we did not get more of the beautiful summer Hawaiian sun!
Grand Pacific Resorts replied on Aug 25, 2026:
Hi Ben, thank you for staying with us and for your understanding during the unfortunate weather conditions. We apologize for the inconvenience and hope you were still able to enjoy the beauty of our property. We hope to welcome you back for a sunny Hawaiian vacation in the future!
Survey
0.0/5
Aug 16, 2026
Survey Grand Pacific Resorts
Staff have been kind considering the weather circumstances. Beautiful property but for the last 2.5 days we have dealt with the harsh weather conditions. We had our tour of Haena park cancelled, hotel accommodations limited and had a 9 year old upset there is no sun. The facilities and employees have been nice, it’s unfortunate for the amount of money we spent we did not get more of the beautiful summer Hawaiian sun!
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