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Memorable Moments

Hanalei Bay Resort is a magical spot on Kauai’s North Shore where the island scenery is complemented by spacious accommodations and attentive service from our award-winning staff. It’s no wonder so many families return to our resort year after year! Here are a few reviews from our guests.

Google
5.0/5
Sep 9, 2024
Google Grand Pacific Resorts
Most beautiful views in Hawaii. Views of Hanalei Bay at Sunset. Views of the mountain meeting the ocean. Views of waterfalls. Views of tropical trees. Fascinating walk by a stream to the ocean. Beach with False Kamani trees extending their branches over the sea. The most lovely pool we have ever seen, including the Vidanta pools. Friendly guests. Lots of Hawaiian geese. Great tropical landscaping. Princeville has many wonderful walking paths. Golf is close.
Grand Pacific Resorts replied on Sep 24, 2021:
Aloha Bryce, thank you for your appreciation of our island home. I grew up in Hanalei during the 50s, 60s and 70s and have always appreciated its beauty and thank visitors like you for recognizing that.
Mahalo Nui Loa,
George K. Costa - General Manager
Google
4.0/5
Sep 7, 2024
Google Grand Pacific Resorts
Beautiful pool and incredible views of Hanalei Bay and the surrounding mountains. Short walk down to a gorgeous small beach.
Grand Pacific Resorts replied on Sep 9, 2024:
Thank you so much for the positive review! We hope you have a great day!
Google
3.0/5
Sep 3, 2024
Google Grand Pacific Resorts
First impression was good especially the views but there are some things one needs to be aware of. First, they don't heat their large pool and one would think it would be warm with the ambient temps in the area but it wasn't. It was freezing and hardly anybody used it. Secondly, their hot tub was broken and not repaired for the week we stayed there. Gotta love those resort fees even if you don't get what you pay for. If you want breakfast anywhere, one needs to drive, nothing available and the room we had was marginal for a kitchen.
Grand Pacific Resorts replied on Sep 9, 2024:
Hi Jaxx, we apologize for any inconvenience you experienced during your stay. We are working to improve our facilities and appreciate your feedback and hope to have the opportunity to welcome you back in the future.
Google
5.0/5
Aug 29, 2024
Google Grand Pacific Resorts
Hanalei Bay Resort is a beautiful location with an enchanting atmosphere! 🌺 I would really like to commend one employee who has stood out from the rest during our 3-week stay here… Chris from Housekeeping went out of his way to make our stay comfortable and welcoming with a 5 star mentality & hospitality!!! His attitude and demeanor is accommodating yet genuine and beyond helpful!! Thank you Chris for your aloha!! 🤙
Grand Pacific Resorts replied on Sep 3, 2024:
Hi Alicia, thank you so much for the positive review and kind comments regarding our staff! We hope you have a great day!
Google
5.0/5
Aug 26, 2024
Google Grand Pacific Resorts
The views of Hanalei Bay are beautiful. You can sit on your lanai and watch the sunset. Two lovely pools and comfortable rooms with kitchen and laundry. The staff greet you everywhere you go and even help you park when the lot gets full at night. So much fun!!
Grand Pacific Resorts replied on Aug 28, 2024:
Hi Kim, thank you so much for the positive review! We hope you have a great day!
Google
5.0/5
Aug 26, 2024
Google Grand Pacific Resorts
My family and I spent a week at this incredible resort. We had an amazing time! The resort is stunning! From the well kept grounds and pools to the beautiful beach, it was perfection! We had no idea how great this place really was, it was beyond our expectations! The staff are friendly and helpful. The room was beautiful and extremely clean. The furnishings were perfect and had a modern yet Hawaiian theme. The beds were very comfortable as well which is important on vacation. The atmosphere and vibe of this resort is everything you want in a Hawaiian vacay, it's relaxing, friendly, romantic and luxurious. Absolutely perfect. We can't wait to come back someday and we would not stay anywhere else.
Grand Pacific Resorts replied on Aug 28, 2024:
Hi Chelsey, thank you so much for the positive review and kind comments regarding our staff. We hope to see you again soon, have a great day!
Google
1.0/5
Aug 24, 2024
Google Grand Pacific Resorts
The people there are rude!!!
Grand Pacific Resorts replied on Aug 26, 2024:
Aloha Mr. A.C. Oleguz,
I apologize that your experience was not satisfactory and would like to find out more details of your experience so I can make the necessary corrections and improvements for better service.
Please either email me at gcosta@gpresorts.com or call the Hanalei Bay Resort (808) 826-6522.
Mahalo,
George K. Costa - General Manager
Google
1.0/5
Aug 23, 2024
Google Grand Pacific Resorts
Planning our first trip to Kauai, we were considering and pretty excited about this resort. Someone in our party needs an accessible room and one can’t book them via their website. I called as per what the website said (see picture) and the first person I spoke to was wonderful, but said she had to transfer me to reservations. The reservation agent is reason enough not to stay there. She said tried to infer I was on the wrong website, said they don’t have accessible rooms, and that she can’t help me because I’m not one of their timeshare owners. She’s “never heard of” what I was trying to tell her and said accessible rooms don’t exist. Why would their website direct people to contact the resort if something doesn’t exist and the people at the resort are unable and unwilling to help disabled guests? Maybe I was transferred to the wrong department, but any resort with customer service would try to help a potential guest versus what I encountered.
Grand Pacific Resorts replied on Aug 28, 2024:
Hi Ashlie, thank you for taking the time to leave us your honest feedback, and we regret to hear that your recent experience was anything less than exceptional. If you would be willing, we would like to have you contact our manager at (877) 344-0688 to discuss ways we can try to resolve this issue. Thank you!
Google
5.0/5
Aug 21, 2024
Google Grand Pacific Resorts
Grrreat experience at Hanalei Bay Resort. Wonderful scenery, grounds, intimacy, and staff. Great staff who makes us feel as part of their ohana.
Grand Pacific Resorts replied on Aug 26, 2024:
Mahalo Andy.
We're glad you enjoyed your vacation!
George K. Costa - General Manager
Grand Pacific Resorts replied on Apr 12, 2023:
Hi Andy, thank you so much for the positive review and kind comments regarding our staff! We hope to see you again soon, have a great day!
Google
5.0/5
Aug 21, 2024
Google Grand Pacific Resorts
Great resort with awesome service and walking distance to an excellent beach with reef
Grand Pacific Resorts replied on Aug 26, 2024:
Aloha Yulia,
Thank you for taking the time to provide a review of your vacation experience.
We appreciate the favorable review.
Mahalo Nui Loa,
George K. Costa - General Manager
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