The room was clean and well organized, and prepped at a comfortable temperature upon arrival. The rice cooker that my wife requested ahead ot time was in the room when we arrived. We had the delicious complimentary cheese burger, chips, and Aloha juice drink for lunch - thank you!. We were able to say hello to Lilian (jack of all trades). Later that evening, we had a nice chat with George Costa in the hospitality room. It's been wonderful so far.

Loss of power and WiFi

Smile more. Have a sense of joy.
It’s not a competition.
Lilian Watari
What a gem.

Provide more food options on site or at minimum provide enough space for your current restaurants to accommodate more people.
Access to beach and views.

Just beautiful here! Everyone has been so welcoming!

I really miss having one cleaning service, but I understand why that isn't possible. I just wish it was part of the stay.
The view.

We had an amazing experience and cannot think of anything that would enrich our experience.
The accommodations were amazing.

Just home after a week here. This location is so beautiful, it deserves better. Look over these reviews and you’ll see many common themes. People are there for the views, and the location, so you can basically go there if you need a place to stay and do fine, but, being honest, this place has become a bit of a disaster. Again, you can pop over to Hanalei Bay town or up to Kilauea, or up to the little Princeville market, and the food at Happy Talk is pretty good, and the pizza place is actually delicious imho, and even the gluten free crust is excellent. So how could it go wrong? You’ll see the notes of old rooms and such. It’s so moist, in many years we’ve learned to get a top floor unit to avoid mustiness. We figured out the Parrish managed units are a little loophole that is helpful. So our unit was beautiful. • However, the pools are all unheated and therefore, very cold. • There are gas powered gardening projects happening for many hours. Full on gokart backpacks. • There is an active fleet of gas powered golf carts zipping around at high speed on the paths that form the only way around the place. At one point a kart forced me and my kids over so far my daughter ended up falling into the gravel. The guy stopped to ask if she was ok, but I said actually you were a factor, and should just move on. • “Happy” Talk has apparently gone through litigation to remove the little bar by the pool. You used to be able to literally swim up to a bar and order food and drinks. No more! • The unheated pool has shaky and dangerous railings at many of the staircases. On a previous year there was a lamp housing hanging only by the wires, yet the lights came on nightly. Hopefully that has been addressed, but the pool was so cold we didn’t get around to that side. If you allow yourself to glide along here you can have a wonderful time. It’s such a blessed area, that’s why this undercurrent feels off, and while I’ll be back to Kauai forever, I’ve had my last time spent here.

Great resort. Reasonably priced for such a great location. It's all the way at the North shore so far drive from airport and Poi Pou. But we liked the location and don't mind the driving. Beautiful scenery.

Everything was amazing, BUT having an open pool bar would have been super fun. OR onsite spa treatment services.
It was just beautiful- the location and views and grounds