Memorable Moments

Hanalei Bay Resort is a magical spot on Kauai’s North Shore where the island scenery is complemented by spacious accommodations and attentive service from our award-winning staff. It’s no wonder so many families return to our resort year after year! Here are a few reviews from our guests.

Survey
0.0/5
Oct 10, 2025
Survey Grand Pacific Resorts
Everything has been wonderful. So glad both restaurants are open. Having the coffee shop is a bonus too. Service is the best!
Survey
4.0/5
Oct 10, 2025
Survey Grand Pacific Resorts
Keep up on needed maintenance in room. Shower/tub combo had high pitch squeal whenever the shower was in use. Hide-a-bed was taped together in several places and clearly damaged, which caused significant challenges taking it out daily. Broken AC unit required a portable AC unit, which was very loud and rendered that sliding door useless.
Well-maintained pool and hottub!
Google
3.0/5
Oct 9, 2025
Google Grand Pacific Resorts
We love the location, the views, the room, etc. Unfortunately, it does feel like we are a burden on everyone here. The employees definitely do not make you feel welcome and let that be known. We have young children and with that, comes challenges. We have felt like we are imposing on their home here. We have not had anyone change our sheets even though we were told we would and asked for that. I did do it myself at one point, but everything is just thrown at us. Be prepared everything closes on random days. Be prepared to have no food available at most hours of the day. The pool randomly closes in the morning and no signs posted about that or notice either. We are the most easy to please people and maybe it’s because we aren’t rich and a young family that we are being treated like this. We will most likely not be coming back, but have enjoyed the views area while we were here. I do want to say Jodi has been very sweet. I appreciate her help when we needed it.
Survey
0.0/5
Oct 9, 2025
Survey Grand Pacific Resorts
We love the location, the views, the room, etc. Unfortunately, it does feel like we are a burden on everyone here. The employees definitely do not make you feel welcome and let that be known. We have young children and with that, comes challenges. We have felt like we are imposing on their home here.
We have not had anyone change our sheets even though we were told we would and asked for that. I did do it myself at one point, but everything is just thrown at us.
We are the most easy to please people and maybe it’s because we aren’t rich and a young family that we are being treated like this. We will most likely not be coming back, but have enjoyed the views area while we were here.
I do want to say Jodi has been very sweet. I appreciate her help when we needed it.
Google
5.0/5
Oct 9, 2025
Google Grand Pacific Resorts
Survey
0.0/5
Oct 9, 2025
Survey Grand Pacific Resorts
Broken legs on sofa bed dirty carpet needs replacing old drapes noisy people Nextdoor
Toilet clogs a lot.not worth the cost I reported to head manager he said this unit has many complaints.I stayed at this resort for 25 years so far this is the worst unit.
Survey
5.0/5
Oct 9, 2025
Survey Grand Pacific Resorts
There were a few minor things that needed to be fixed but didn't affect our stay
very relaxing
Google
4.0/5
Oct 9, 2025
Google Grand Pacific Resorts
Grand Pacific Resorts replied on Oct 9, 2025:
Hi Jim, thank you so much for the high rating and beautiful pictures!
Survey
5.0/5
Oct 8, 2025
Survey Grand Pacific Resorts
Feeling little anxious in finding a parking space after coming back from a day out after sunset !
Google
4.0/5
Oct 8, 2025
Google Grand Pacific Resorts
Incredible location, but it is aging, and they have some staffing issues. Only spot with anything resembling breakfast was closed. If you book this through VRBO or AirBnB, and anything goes wrong in your room, the resort won't help. You have to contact your hosts.
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