We needed to move to be in our preferred suite location - were grateful to end up there but of course would love to have received it initially.
Beautiful grounds and views

Everything has been great so far. One thing we didn’t realize was that there was no washer and dryer in the unit. But not that big a deal. We also have a half-broken toaster, but again not that big a deal. Overall, we love it here.

Asked for late check out since Hawaiian Airlines canceled our flight at 9:00am day of departure. Was told by Chandin that she couldn’t do it. I have been coming for 25 years and am a timeshare owner. Also what is with the resort fee of $25 per day. This is not part of my original contract and I would like a refund.
I just did.

The new TV remote is terrible. Other than that everything was fine. Would love to see pool bar open again, live music at pool, some of the things that we use to have---LOVE HBR!!!!
The view from our room in Guava 3307-08. My husband surfs and he can see what the surf is like.

Nothing particularly comes to mind....although, having arrived early, we were not able to store our luggage before check in time
Location...unit sizes and accommodations...maintenance and upkeep of the property and landscaping.

The unit is beautiful -- thank you! We checked in and were so thrilled to see we have everything we need in the condo plus a spectacular view.

Work on WiFi and internet services. Also, tv program access!
Everything was absolutely great! The exception was WiFi, internet and tv services.

Hanalei Bay Resort seems to continuously see improvement in the property and it’s very evident. They’ve done a fabulous job on the grounds, confirm resort, general manager to front desk, housekeepers and ground staff everyone is. Friendly and responsive. I don’t have any suggestions for improvements.
In addition to the absolutely gorgeous tropical grounds, the very well kept buildings and rooms, beach access and the drinking and dining options the thing that convinced us to actually buy six weeks at the Hanalei Bay Resort is the authentic feeling of Ohana, extended in particular by Lillian Watari, Tom Cullen and George Costa. With Lillian’s and George’s generations of ancestors on island and Tom’s very lengthy time living on Kauai, I feel as though the Hanalei Bay resort is the one “true and authentic resort” on the island. I’ve stayed at numerous resorts in the north and south (back as far as 1969 when I was first on the island with my parents), sp we have a good basis for comparison. We always look forward to our return to Hanalei Bay Resort and particularly to seeing Lillian’s and Tom’s genuine smiling faces there to greet us. We just recently got to meet George Costa and were impressed by his friendliness and openness. Thank you for making the Hanalei Bay Resort such a special experience for us each time we come.

Upgrade some of the cookware and knives
Location

The washer bearing is going out and needs replaced. Very loud.