Memorable Moments

Hanalei Bay Resort is a magical spot on Kauai’s North Shore where the island scenery is complemented by spacious accommodations and attentive service from our award-winning staff. It’s no wonder so many families return to our resort year after year! Here are a few reviews from our guests.

Google
4.0/5
Jun 10, 2025
Google Grand Pacific Resorts
Ideal location. Views upon views…food options limited onsite until 3pm daily. Small snack/coffee shop is open. Poolside has not bar service and limited shade options. 1yr owners and excited to return annually
Grand Pacific Resorts replied on Jun 12, 2025:
Hi Andrew, thank you so much for the positive review! We appreciate your feedback and are always looking for ways to improve. We hope you have a great day!
Google
5.0/5
Jun 8, 2025
Google Grand Pacific Resorts
Paradise. Treated great by everyone
Grand Pacific Resorts replied on Jun 12, 2025:
Hi Judy, thank you so much for the positive review and kind comments regarding our staff! We hope to see you again soon, have a great day!
Google
4.0/5
Jun 1, 2025
Google Grand Pacific Resorts
Hanalei Bay Resort is absolutely beautiful — I would definitely stay here again. The lush scenery, spacious rooms, and overall vibe of the resort made for a memorable stay. There are a couple of areas that could use improvement. The golf cart shuttle service is essential for getting around the property, but the wait times can be long — we waited over 20 minutes once, which was frustrating. Improving response times would go a long way toward enhancing the guest experience. We also had an issue with the internet in our first room, but the staff addressed it by moving us halfway through our stay. That switch highlighted some inconsistencies — the second room had cleaner vents, a working dishwasher, and better-stocked kitchen items (glasses, pots, pans, etc.). It made us wonder why the first room wasn’t up to the same standard. Despite those hiccups, the staff was responsive and the resort grounds are truly stunning. Once in the second room, our family felt much more comfortable and happy. With a bit more consistency and attention to service details, this place could easily be a 5-star experience.
Grand Pacific Resorts replied on Jun 3, 2025:
Hi Eva, thank you so much for your positive review. We are happy to hear that you enjoyed our beautiful grounds, spacious rooms, and overall vibe. We apologize for any inconvenience with the golf cart shuttle service and internet issue, but we are glad our staff was able to address them. Rest assured, we will be reviewing our procedures to improve response times and ensure consistency in our rooms. We hope to have the opportunity to welcome you back soon!
Google
3.0/5
May 31, 2025
Google Grand Pacific Resorts
Went to get coffee from the coffee shop. They were closed due to a family emergency.
Google
5.0/5
May 31, 2025
Google Grand Pacific Resorts
Pool is magic with amazing waterfalls.
Grand Pacific Resorts replied on Jun 3, 2025:
Hi Clay, thank you so much for the positive review! We love to hear that you are enjoying the pool. Have a great day!
Google
5.0/5
May 29, 2025
Google Grand Pacific Resorts
We’ve had an amazing time thus far and are really loving the spectacular views, playing pickleball, and watching the sunset on the beach.
Grand Pacific Resorts replied on Jun 3, 2025:
Hi Kristen, we are thrilled to hear that your experience with us has been amazing so far! If you need anything or have any questions please feel free to reach out. Have a great day!
Google
5.0/5
May 29, 2025
Google Grand Pacific Resorts
Awesome resort
Grand Pacific Resorts replied on Jun 3, 2025:
Hi Kayla, thank you so much for the positive review! Have a great day!
Google
5.0/5
May 24, 2025
Google Grand Pacific Resorts
One of my most favorite vacations! After each day of exploring I was so excited to come back here. The staff is so sweet and kind. Thank you for an amazing first trip to Hawaii.
Grand Pacific Resorts replied on May 25, 2025:
Hi Francesca, thank you so much for the positive review and kind comments regarding our staff. We hope to see you again soon, have a great day!
Google
5.0/5
May 20, 2025
Google Grand Pacific Resorts
We visited all 4 major islands of Hawaii and stayed in several 3-5 star resorts. The Hanalei Bay Resort at Kauai is the BEST among all resorts and island. I would recommend to all first time Kauai visitor or even veteran Hawaii vacationers to try this corner of the paradise, which like a high level hula dancer: beautiful both inside and out!
Grand Pacific Resorts replied on May 22, 2025:
Hi Wu, thank you so much for your glowing review! We are thrilled to hear that you enjoyed your stay. We strive to provide the best experience for all of our guests and we are glad to know that we exceeded your expectations. We look forward to welcoming you back in the future. Mahalo!
Google
5.0/5
May 18, 2025
Google Grand Pacific Resorts
Beautiful resort. Awesome staff. Can't wait to come back!
Grand Pacific Resorts replied on May 22, 2025:
Hi Brenda, thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us. Our team works hard to make sure our guests have a great experience and we can't wait to welcome you back soon!
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