Air conditioning was out installed a portable that is leaking all over the rug.
Blind never that’s in bedroom is broken. Electricity has been an issue. Pool is closed. We were never informed that both restaurants closed ,

Disappointed in the closures and power outages (not due to the hurricane). Unknown timelines for closures and outages

We have not had power for 90% of our trip and have not been able to use any of things we are paying for at the resort. Would not stay again.

We don’t have power and front desk is not giving us updates unless we ask. Our neighbors got moved to another room but they have not offered us this

Disappointing Experience – Beautiful Location, but Poor Maintenance and Limited Services
I would rate Hanalei Bay Resort 2.5 out of 5 stars. While the location and surroundings are beautiful, our overall experience has been disappointing, especially for a family traveling with a three-year-old child.
1. Dirty floors and carpeting: From the day we checked in, the floors and carpet in our unit were noticeably dirty. Simply walking around indoors in socks would leave them extremely dirty. We have had to change our socks daily, including our daughter's. I am attaching photos showing just how dirty her socks became from walking inside the unit.
2. Poor balcony maintenance: The balcony flooring is uneven, causing large puddles to form whenever it rains. These puddles can remain for an entire day, even long after the rain stops. There are also spiderwebs between the balconies.
3. Disappointing unit layout: Instead of a proper one-bedroom suite, the accommodation feels like two hotel rooms connected together, with a divided balcony. The kitchen is really just a small kitchenette. Although having two bathrooms is convenient, the space would have been much better utilized for a larger kitchen and more functional living area. The overall layout feels awkward and poorly planned.
4. Restaurants closed: One of the biggest inconveniences is the lack of proper dining options. The resort restaurants are closed, leaving only a café operating. Guests cannot conveniently order lunch or dinner to enjoy in their rooms and must repeatedly leave the resort to find meals. This is not what I would expect from a resort.
5. Extremely slow golf cart shuttle service: Despite what appears to be relatively low occupancy, the transportation service is inefficient. At check-in, we waited about 15 minutes by our car for transportation to our unit. On another evening, around 6:30–7:00 PM, my wife and our three-year-old daughter waited for a shuttle from the beach. It never arrived, and they eventually had to walk back themselves.
6. Power outage and no compensation: Our building also experienced a power outage, preventing us from properly preparing breakfast and putting our refrigerated groceries at risk of spoiling. No reimbursement or compensation was offered for the inconvenience.
Overall, the resort has tremendous potential because of its beautiful setting, but the actual guest experience falls short. Cleanliness, maintenance, transportation, dining availability, and basic guest comfort all need significant improvement.
For the rates guests pay and the expectations associated with a Hawaiian resort, these shortcomings are difficult to justify.
Beautiful location, but unfortunately not a resort experience I would recommend in its current condition.

Been wonderful! Room and service has been great 🙂

We had a wonderful time and would fully recommend Hanalei Bay Resort to anyone planning a trip to Kauai. We’d love to come back once your restaurant is back in business. We have heard it’s very good.

Very bad experience. The hotel cancelled on us due to hurricane Lowell on the 9th September 2026. We were already en route to Honolulu from Australia. They didn't let us know. We heard about the hurricane and phoned them on the 9th. They then informed us the hotel was closed and refunds would be given. I am still waiting for my refund 37 days later. They couldn't refund to my original card. They tell me I have to wait for their accountant to return the property. When??? She will write a cheque some time in the indefinite future!! Why can't they just refund to my bank account. I gave them details

The staff are awesome especially Leila and Candice. Those two have made our stay exceptional. Candice has gone above and beyond to answer all of our questions and fullfill any of our needs.
We do have suggestions regarding improvements to the rooms that we were in and site improvements, but overall... a great experience.
Our suggestions will be submitted later today.
Mahalo,
Dave and Ping