Hurricane Lowell: An Important Travel Update from Hanalei Bay Resort
September 14, 2026 – Temporary Resort Closure
As recovery efforts following Hurricane Lowell continue, Hanalei Bay Resort has temporarily suspended resort operations through September 25, 2026.
The resort remains without commercial power, and limitations to water, hot water, communications, housekeeping and other resort services continue. Amenities and restaurants also remain closed. Our teams are actively working on cleanup and recovery so we can safely restore the resort experience you know and love.
We are incredibly grateful to our Associates who have continued to care for the resort. Their dedication, along with the efforts of first responders, utility crews and the broader Kauaʻi community, means so much to us.
Upcoming Reservations:
- If you booked directly with us, our Contact Center has been reaching out to affected Owners and Guests and will continue to do so. If you have questions about your reservation, please contact a Call Center Agent at (877) 344-0688, Monday–Saturday, 8 a.m.–5 p.m. Pacific Time, to discuss your reservation and available options.
- If you booked through a third-party travel provider or online platform, such as Airbnb or VRBO, please contact the company you booked through directly for assistance with your reservation.
All travelers, including those staying in privately owned units booked through Airbnb, VRBO or another third-party platform, are strongly discouraged from traveling to the resort during this temporary closure. Common-area amenities, restaurants, and normal resort services remain unavailable.
We will continue to evaluate conditions and provide updates as recovery progresses. This closure is temporary, and we look forward to welcoming you back to Hanalei Bay Resort when the time is right.
Mahalo for your patience, understanding and support of our Associates and the community during this recovery.
September 11, 2026
As recovery efforts continue, we strongly encourage guests scheduled to arrive at least through September 25, 2026, to reconsider their travel plans.
Hanalei Bay Resort remains without commercial power, with no confirmed restoration timeline. Restaurants remain closed, and Wi-Fi and hot water are currently unavailable. Given these conditions, we cannot confidently provide the vacation experience we want for our guests.
Guests with upcoming reservations are encouraged to contact our team to discuss options for their stay. Our Call Center Agents are standing by at (877) 344-0688 Monday-Saturday 8:00 am to 5:00pm Pacific Time.
We will continue to evaluate conditions and provide updates as more information becomes available.
Mahalo for your patience and understanding as recovery efforts continue.
September 9, 2026
In the aftermath of Hurricane Lowell, cleanup efforts are underway at Hanalei Bay Resort and throughout Kauaʻi.
First and foremost, we are grateful for the dedication of our Hanalei Bay Resort Associates who cared for our Owners and Guests throughout the storm and continue to support the resort during the recovery.
An Update from Hanalei Bay Resort
Hurricane Lowell brought significant winds and rain to Kauaʻi, resulting in damage across the island.
Hanalei Bay Resort also sustained storm damage. Our team is continuing to assess the property and coordinate cleanup and repairs. There is considerable tree and landscape damage throughout the resort, along with more significant impacts in some areas of the property.
While recovery efforts are moving forward, restoring the Hanalei Bay Resort experience will take time.
For that reason, we encourage Owners and Guests planning to arrive within the next two to four weeks to explore rebooking options with an agent by calling (877) 344-0688.
This recommendation isn’t simply about conditions at Hanalei Bay Resort.
What Travelers Should Know Right Now
Hurricane recovery continues to affect essential services, transportation and businesses on Kauaʻi, particularly on the North Shore.
At this time:
- Power: Hanalei Bay Resort remains without commercial power. There is currently no confirmed timeline for restoration. The latest information available to our Operations team suggests restoration could take one to three weeks, although that timeframe has not been confirmed.
- Water: Potable water service is currently unavailable. Guests on property should be prepared to rely on bottled drinking water.
- Food: Food is not currently available at the resort, and grocery availability in the Princeville area is extremely limited.
- Fuel: Fuel availability is significantly limited, which may affect transportation and rental vehicles.
- Road Access: Roads are open to Princeville; however, access into Hanalei is currently closed due to significant storm damage.
- Communications: Cellular service remains limited and inconsistent depending on the carrier.
- Resort Services: The lack of commercial power is significantly affecting normal resort operations, including housekeeping and room-cleaning services.
These conditions are changing, and restoration timelines may change as utility crews, emergency responders and businesses continue their work.
Your Kauaʻi Vacation Is About the Entire Island
We know what makes a vacation to Hanalei Bay Resort so special. The resort is only one part of it.
It is driving along Kauaʻi’s beautiful roads. Visiting beaches and parks. Exploring the North Shore. Dining at local restaurants. Enjoying outdoor activities. Supporting local businesses. And experiencing the natural beauty and aloha that make Kauaʻi unlike anywhere else.
Hurricane Lowell affected communities, roads, utilities, recreation areas and businesses across the island. Cleanup and restoration efforts will take time.
We want every Owner and Guest who travels this far to have the vacation experience they have been looking forward to.
If your plans are flexible, postponing your visit gives Kauaʻi’s communities and businesses additional time to recover — and gives you a better opportunity to experience the island at its best.
Where to Find Current Information
Conditions following a major storm can change from day to day. Rather than relying on Hanalei Bay Resort for islandwide conditions, we encourage travelers to consult official sources when making travel decisions.
For current emergency information, road conditions, closures and recovery updates, please visit the Kauaʻi Emergency Management Agency (KEMA) and the County of Kauaʻi.
Travelers should also check directly with their airline and individual activity, transportation and dining providers regarding availability and operating status.
We will continue to share information specifically related to Hanalei Bay Resort as it becomes available.
Mahalo for Giving Kauaʻi Time to Recover
Kauaʻi is an extraordinarily special place, in large part because of the people who call this island home. Right now, many of those people are focused on restoring their homes, businesses, roads, utilities and communities while also working to care for visitors already on the island.
We appreciate your patience, flexibility and aloha as that work continues.
Hanalei Bay Resort will be here, and so will the beauty of Kauaʻi. We look forward to welcoming you when we can once again provide the experience you traveled so far to enjoy.
For the latest official information:
For existing Hanalei Bay Resort reservations:
Please contact us at (877) 344-0688 to discuss your upcoming stay.
Construction Updates
Common Area (AOAO) Projects & Improvements
• Upcoming construction project: Work at the Bougainvillea (2000) Building is scheduled to begin on Monday, September 28, 2026, and is expected to wrap up by year-end. Construction will take place Monday through Friday, from 9:00am to 5:00pm, with no work on observed holidays. Please be aware that some noise—including equipment, sawing, and hammering—is unavoidable during this time. While stairwell repairs are underway, we’ll have temporary stairs in place so that Owners and Guests can continue to move through the building safely and comfortably throughout the project. We appreciate your patience and understanding as we work to make these important improvements.
• Cable service will be discontinued at the resort effective December 31, 2025. After the New Year, all Guests can access content by utilizing our new Smart TVs (VOA units only) and logging into the streaming services they already subscribe to. We encourage anyone with a reservation to bring their User ID and password information with them to allow for an easier login to applications upon arrival. The Smart TVs are equipped with Samsung TV Plus app that provides access to local news channels at no cost, however does NOT include major networks such as CBS, CNN, ESPN, FOX, or NBC. The resort does not provide access to additional paid streaming services such as Netflix, Prime, HBO, Hulu, etc. Owners and Guests must use their own personal accounts for any streaming services they wish to access.
• Water Shut-Off Valve
• Sidewalk & Walkway Repairs
• Lanai Railing Improvements
• Transformer Replacement
Timeshare (VOA) Interior Projects & Improvements
• Interior Painting (Owner & Guest Reservations are not impacted)
• Artwork Refresh
• Soft Goods Replacement
• Mirror Closet Door Replacement
• Appliance Replacement, as needed
The AOAO & VOA Boards have worked diligently with Management in the planning of these projects to minimize any inconvenience to Owners and Guests. While renovations should not adversely affect you, there may be some construction related noise associated with common area improvements. As with all repair and renovation projects, it is our goal to adhere to the aforementioned schedules; however, they are subject to change.
Mahalo for your understanding and cooperation.
Mahalo Nui Loa,
Resort Management
